Setup a ticket-based support system for your website. Customers can submit support tickets and staff use a web-based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, an easy-to-use web interface and more.
A Live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Other features include support for a Text or MySQL database, chat notification, multiple chat sessions and multiple operators.
A fully automated help desk system. Tickets can be submitted and responded to via the web or email. Add unlimited fields to the ticket and user database. Includes a template system, unlimited techs and users, tech calendar and to do lists, private messaging, categories, replies, category association for techs and more.
This script helps you manage a hosting business. Automatic account creation is fully integrated with cPanel/WHM to make signups easy. It includes a built in help desk, affiliate management, client management and more. Manage unlimited servers and clients. Create hosting plans in groups, with up to six optional addons, per package.
A robust and affordable customer support solution. This system includes support ticketing, a knowledge base system (with commenting), support ticket conversion, a FAQ, announcement and customer testimonial systems, multiple admins support, an extensive admin/support/client panels, email notifications, a unique template system, and easy installation and customization.
Powerful live customer support software for your website. Completely web-based, AJAX-powered solution that installs easily on your website. It supports online/offline status, multiple operators in the same chat, complete chat transcripts, multiple simultaneous chats, visual and sound alerts, live referring source tracking and more.
A customizable web-based help desk for complete customer support management. It supports unlimited users, staff, departments and companies, and includes email piping, POP3/SMTP support, an integrated knowledge base, multiple themes, a spam blocker, admin reports, reply templates and more.
Create dynamic frequently asked questions (FAQ) pages for your web site. People can use it to ask you questions which you can answer publicly, privately, or with an existing answer. You can even edit and organize existing answers so that visitors can find the information they want quickly.
Software that allows you to offer a remotely hosted live customer support service for your members. It features chat initiation, referrer tracking, visitor data capture, push surveys, multiple chat sessions, canned responses, sound alert, online/offline status, email notifications, save transcripts, real time monitoring of visitors and more.
You can use this ticket system as a helpdesk for users. Users can open new tickets and view his/her tickets. Users are notified by email of replies. The admin can view all tickets and add a reply to a ticket. It has an anti-spam image CAPTCHA, and supports login and registration. It is built with the framework CodeIgniter.
Run your own live support system. It supports Ajax so the user does not need to refresh the page, operators can chat with multiple users at a time, offline messages emailed to the admin, a sound notification of online visitor, easy installation, light weight, no MySQL required, emoticons support, and secure storage of log files.
Designed for smaller companies that can't afford a full-fledged helpdesk, acknowledging that an efficient and strong communications platform is a critical factor in any company's growth. Auracle Lite serves as a starter platform which enables you to scale to the enterprise-level version of Auracle with minimal effort.