Pricing
- Free
Version: 2.5.2
Released: Oct 13, 2013
Requirements
MySQL
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This resource was posted on Oct 13, 2010 and last modified on Dec 27, 2013.
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HESK
Hesk is a PHP help desk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website.
Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets.
Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface, fully-featured knowledgebase, email piping/pop3 fetching, time spent on ticket and more.
You can completely customize the look of Hesk by editing header, footer and style files! Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file.
Hesk comes with an installation file which will help you setup your database and script correctly with very little effort. Step by step installation instructions are included in the readme.html file.
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Excellent script. Easy to install, run and use. Missing features: login users and customization of e-mail templates
Posted by Bullmaster on Dec 05, 2013 Reply
DeveloperThank you for rating! Just two quick notes: 1. Customization of email templates is indeed supported by HESK: http://www.hesk.com/knowledgebase/index.php?article=35 2. End-user (customer) logins are deliberately not supported. In other words, HESK was *designed* not to require or use customer logins. People are fed up having to register and remember usernames/passwords for every single website and HESK was designed with this in mind.
Posted by PHPJunkyard on Dec 13, 2013 Reply
Excellent free helpdesk script, better than a lot of paid ones!
Posted by angeljs on Sep 29, 2010 Reply
Posted by ggraves on Sep 26, 2010 Reply
Amazing!
Posted by volt55theband on Aug 04, 2009 Reply
I love this script. I looked for this script for months and never found it. I settled on another help desk. I couldn't add fields without a major rewrite. Went looking again and found this. Now I am happy and $200 bucks richer.
Posted by toolcrazy on Mar 17, 2009 Reply
Missing admin login link in the main page.
Posted by kris on Dec 02, 2008 Reply
Excellent script. Easy install and run. Only need one feature: login to the users.
Posted by malaca on Sep 10, 2008 Reply
Works great on eComstation 1.2 and OS/2 4.52.
Posted by planetecs on Aug 10, 2008 Reply
Simple, but easy to use. If it had the Post Internal Note feature, it would be perfect.
Posted by Dan on Jun 24, 2008 Reply
Posted by hacker on Dec 20, 2007 Reply