Pricing

  • Free

Version: 2.5.2

Released: Oct 13, 2013


Requirements
MySQL

Registered User Ratings

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9.4

20 Ratings

Unregistered User Ratings

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9.57

484 Ratings

This resource was posted on Oct 13, 2010 and last modified on Dec 27, 2013.


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HESK

Hesk is a PHP help desk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website.

Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets.

Features include multiple staff logins, categories, powerful ticket search functions, file attachments, custom fields, canned responses, easy-to-use web interface, fully-featured knowledgebase, email piping/pop3 fetching, time spent on ticket and more.

You can completely customize the look of Hesk by editing header, footer and style files! Hesk has been translated to various languages and can be easily translated to your language simply by editing one language file.

Hesk comes with an installation file which will help you setup your database and script correctly with very little effort. Step by step installation instructions are included in the readme.html file.

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Add a comment

It's really a very nice script, but I wish there were other options, like a password protection to access the help desk.

Posted by marcospralon on Nov 29, 2007 Reply

This is an excellent script! Easy to install and maintain!!

Posted by Dragon64 on Nov 25, 2007 Reply

I like it! It has all the features that I need and recommend it fully.

Posted by wildcomm on Jul 15, 2007 Reply

This script is good. I like it. Well, you can actually customize it for your website as well. Thanks to the programmer.

Posted by nioton on Apr 24, 2007 Reply

I agree with dianams, if it was easier to modify the look of this script to match the rest of my site, I'd have given it a 10 definitely. I do have some PHP knowledge and I tried editing the PHP files seperately without much luck, as some colors, etc., would not show correctly. But overall, this is definitely a great script and serves its purpose well.

Posted by Sandi3d on Dec 13, 2006 Reply

This is a terrific script. It was simple to install and use. No need to go for those big space and resource-intense scripts. This is simple and works great.

Posted by mrmagill on Dec 17, 2005 Reply

Excellent! Outstanding service and support!

Posted by vericacom on Jun 29, 2005 Reply

Excellent script. Great to customize. Would have given it a 10 if it had the ability to make a printer friendly view of the support tickets. Overall excellent.

Posted by ajmatson on Jun 16, 2005 Reply

Great script, but it'd get a 10 if I could customize the look to match my site.

Posted by dianams on May 29, 2005 Reply

Installing this was quick and easy. The uncluttered layout makes it easy to integrate into your existing website. Oh, its also quite responsive. Highly recommended.

Posted by Wes on May 17, 2005 Reply

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