A HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area and Member Area. Includes a fast, easy template, a FAQ, private messaging and a live chat system. The admin can add/edit/delete/email admins/staff/members, and create/edit/delete/close open tickets.
A fully featured FAQ and news publishing script. It can be easily integrated in any template with just two lines of coding and is easily installable using a web-based installer. It features an admin panel, unlimited categories and one-level subcategories, an attractive and simple user interface, WYSIWYG article publishing, and more.
Customer relationship management (CRM) software to help manage customer requests with greater efficiency and accuracy. It features a knowledge base, unlimited tickets, attachments support, a customizable interface, performance tracking, a canned responses tool, support for high volume sites, advanced permission settings and more.
Provide an integrated help desk solution that effectively manages and controls your support traffic. It features an email parser that takes incoming email and creates tickets or marks them as replies to existing tickets. It handles all incoming email from any number of POP accounts. You can filter the route of new emails.
Built for small or large deployment, this is an all-in-one solution for your repair department. It will file customers, build repair forms, generate work orders, hold jobs lists, and remind you when jobs have waited too long. It will also tell customers when there are updates to their job entry, and allow them to approve or refuse your bids.
This script is powerful, fast and secure. Customers can attach files to their tickets if you allow it. It supports multiple employees, technicians and admins. It will generate reports on how fast each technician replies to tickets and how many tickets are open, closed or on hold.
Helpdesk Pilot makes customer support and service painless and quick. Easy to manage and easy to setup. Turn customer emails into tickets, with each email ID a department. Add support staff to a department. Each ticket is grouped by responses and all activity is tracked.
An online support script to process your clients' requests. With three simple steps you will have it installed on your website. You receive the full source code and modification rights. It works on any web browser - Internet Explorer, Mozilla, Netscape, Opera, Safari, and more.
A web-based customer relationship management software for small and medium sized businesses. It includes customer inquiry tracking and response functionality, web- and email-based inquiry submission, a customer discussion forum, a fully-searchable knowledge base, CSR-to-CSR mail, notice posting and much more.